Guide

    Submitting a support ticket

    2 min read

    Report an issue or ask for help from inside the app, with screenshots or screen recordings.

    Getting help from inside the app

    When something looks wrong or you have a question, you can reach the team without leaving your workflow. The support panel lives in the app, so you can describe the problem right where you hit it.

    Every ticket reaches a real person, and your reply address is attached automatically so any follow-up lands back in your inbox.

    Attaching screenshots and recordings

    A picture removes a lot of back and forth. You can attach a screenshot of what you are seeing, or a short screen recording that walks through the steps that led to the issue.

    Recordings are especially helpful for anything timing related or hard to describe in words, where seeing the sequence makes the cause obvious.

    What to include for a fast response

    The more concrete the report, the faster the resolution.

    1. [01]Open the support panel from inside the app.
    2. [02]Choose the type of request, whether it is a problem, a question, or feedback.
    3. [03]Describe what you expected and what happened instead.
    4. [04]Attach a screenshot or screen recording if it helps show the issue.
    5. [05]Submit, and watch for a reply in your inbox.

    What happens after you submit

    You get a confirmation that the ticket landed, and the team is alerted right away. Replies come back to the address tied to your account, so the whole conversation stays in one thread you can pick up at any time.

    Point the operator at your market and watch it run.

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